Terms of Service

Last Updated: 【21/08/2026】
Store Name: Thelootbunker
Website URL: https://thelootbunker.com
Operator: Jiaxing Hengwei E-commerce Co., Ltd.
Support Email: customerservice@thelootbunker.com

1. Acceptance of Terms

Welcome to our website. By browsing the site, registering an account, submitting and paying for orders, you confirm that you have read, understood and agreed to these Terms of Service and our Privacy Policy.

If you disagree with any clause, please stop using this website and do not place any orders.

2. User Account

2.1 You must provide valid, accurate and complete information including full name, email, shipping address and contact number during registration.

2.2 You are responsible for safeguarding your login credentials. All activities under your account are deemed authorized by you.

2.3 Bulk registration, fraudulent ordering, fake transactions and malicious chargebacks are prohibited. We reserve the right to cancel orders and suspend accounts without compensation.

3. Products, Pricing & Inventory

3.1 Product prices shown do NOT include international shipping fees, import duties or VAT. The final total amount will be displayed on the checkout page.

3.2 All product images are for reference only. Minor color differences caused by screens or lighting are not treated as product defects.

3.3 Placing an order does not guarantee inventory availability. If items are out of stock, we will notify you and issue a full refund with no additional compensation.

3.4 We reserve the right to adjust prices and promotions at any time. Paid orders before price changes will not be affected.

4. Payment & Order Fulfillment

4.1 We accept payment via 【PayPal / Stripe / Credit Card】. Your order is confirmed once payment is completed.

4.2 Standard items will be shipped within 【1-3 business days】. Pre-order or custom goods follow the lead time stated on product pages.

4.3 For duplicate charges or payment failures, please contact us with payment proof. Refunds will be processed within 3–14 working days to your original payment method.

5. Shipping, Delivery & Returns

5.1 We use third-party international couriers. Estimated delivery time is not guaranteed. We shall not be liable for compensation for delays during customs clearance.

5.2 Please inspect the package upon delivery. Refuse acceptance immediately if the package is damaged or missing items, and contact our support team.

5.3 Customers from EU & UK have a statutory 14-day cooling-off right to return unused goods for any reason (custom-made items excluded). Return shipping cost is borne by the buyer. Products must be unused with original tags and accessories intact.

5.4 Custom and pre-order items cannot be returned unless manufacturing defects are confirmed.

5.5 If packages are returned due to wrong address or contact information provided by buyers, all return shipping fees shall be paid by buyers.

6. Customs Duties & Import Taxes

All import duties, VAT and customs clearance fees generated during international shipping are the sole responsibility of the recipient.

If you refuse to pay taxes and the parcel is destroyed or sent back by customs, all losses will be borne by you.

7. Intellectual Property Rights

All product photos, descriptions, designs, logos, 3D models and text on this website are protected by copyright. No copying, reproduction, imitation or commercial use is allowed without our written approval. We reserve all rights to claim compensation for infringement.

8. Limitation of Liability

8.1 We are not liable for delays or order cancellations caused by force majeure (natural disasters, customs policy changes, courier suspension, factory shutdown). In such cases, we only provide refunds and will not cover indirect damages or penalties.

8.2 You are fully responsible if our products are used for illegal purposes.

9. Modification of Terms

We may revise these Terms from time to time. Updated clauses take effect once published on our website. Your continued use of the website means acceptance of the revised Terms.

10. Dispute Resolution

These Terms shall be governed by the law of 【Your Business Location】. Any dispute shall first be settled amicably. If negotiation fails, disputes will be submitted to the competent court for litigation.