Overview

We want you to be completely satisfied with your purchase from The Loot Bunker.
If you are not 100% happy with your Press & Rotate Puzzle Ball for Stress Relief, we are here to help.

Shipping

15-Day Return Guarantee

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, you can contact us at information@thelootbunker.com.

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) and personal care goods.
Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method 7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.